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FAQ & Customer Care

Who is behind the brand?

Mango Matcha is a brand run by one person, who goes by "Matcha" (or "Mango"). Their preferred pronouns are she/her/they/them. Matcha handles everything from product designing, website designing, customer service, handling the social media pages, etc. 

Matcha graduated with a Bachelor's in Biology, and is currently finishing with her nursing degree. She is currently working full time on top of school and running this business. She values health and cleanliness. She makes sure to use proper handwashing techniques and wears gloves when handling all our products!

When will my orders be shipped?

Because we are a one-person business, you can expect your orders to be shipped out the following Tuesday after your order. Domestic shipping can be expected to take 5-14 business days. International shipping can be expected to take 10-22 business days.

Do you do pre-orders?

Unfortunately, at this time, we are not offering preorders for a multitude of reasons. One reason is because we would love to get your package out in a timely matter! 

What payment methods do you accept?

We accept Paypal, Visa, Mastercard, AMEX, Discover, Shop Pay, Apple Pay, and Google Pay.

I don't have enough money now, do you offer payment plans?

Unfortunately, we do not have a payment plan option now. However, we do have plans to add it in the future (such as Afterpay or Klarna).

I put the wrong address, could I change it?

Please make sure to double check the address before you complete your order! We ship out orders every Tuesdays, so please make sure to contact us before we ship it, so we can change the address to the correct one. We are not responsible for items that have been shipped or delivered already. 

Who creates the art for Mango Matcha?

While the art design comes from us, a majority of our artwork is done by various artists. We love supporting small businesses and artists, and we make sure to purchase all commercial rights of the images for our products. We credit and tag the artists on our posts as well.